Get access to helpful solutions how to guides owners manuals and product specifications for your in door ice maker side by side rsg257a from samsung us support.
Samsung side by side refrigerator ice maker removal.
Another way to remove your ice bucket is to defrost the unit either by unplugging it or turning off from the breaker until you are able to remove it.
Once you have it removed feel free to reset the ice maker by pushing the reset button on the right side of the ice maker.
Always verify that the ice bucket is seated properly.
After testing remember to remove the ice that was dumped from the ice maker during the test re insert the ice bucket back into place and then close the door.
Currently samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue.